Terms of Use

STACKSONA TERMS OF USE
Last Updated: February 11, 2026

These Terms of Use ("Terms") govern access to and use of websites, applications, APIs, and services provided by Stacksona LLC ("Stacksona," "we," "us," or "our"), including Stacksona Gate (collectively, the "Services"). By accessing or using the Services, you agree to these Terms.

If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization.

1. ACCOUNTS AND ACCESS
1.1 You are responsible for maintaining the confidentiality of credentials, enforcing appropriate access controls, and ensuring that authorized users comply with these Terms.
1.2 You must provide accurate account information and promptly update it when needed.
1.3 You are responsible for all activity under your accounts except to the extent caused by Stacksona's breach of these Terms.

2. USE OF THE SERVICES
2.1 You may use the Services only in accordance with these Terms, applicable documentation, and applicable law.
2.2 You will not misuse the Services, interfere with their operation, attempt unauthorized access, reverse engineer non-public components, or use the Services to violate law or third-party rights.
2.3 You are responsible for configuring agents, policies, reviewers, approval workflows, and integrations appropriately for your use case.

3. CUSTOMER DATA
3.1 "Customer Data" means prompts, inputs, files, content, configurations, policies, outputs, logs, and other data submitted to or generated through the Services by or for you.
3.2 As between you and Stacksona, you retain ownership of Customer Data. You grant Stacksona the limited rights necessary to provide, secure, maintain, and support the Services.
3.3 You represent that you have all rights and permissions required to submit Customer Data to the Services.

4. AI AGENT GOVERNANCE
4.1 The Services help route, review, approve, reject, log, and audit agent actions. You remain responsible for the design, operation, and consequences of your agents and workflows.
4.2 Stacksona does not guarantee that every risky action will be detected, prevented, or escalated. You should test controls, configure policies carefully, and maintain independent safeguards appropriate to your environment.
4.3 You are responsible for human reviewer decisions made through your workspace.

5. SECURITY
5.1 Stacksona maintains administrative, technical, and organizational safeguards designed to protect the Services.
5.2 You are responsible for securing your systems, integrations, API keys, webhooks, identity providers, and endpoints connected to the Services.
5.3 You must promptly notify Stacksona of any suspected unauthorized access involving the Services.

6. FEES AND SUBSCRIPTIONS
6.1 Paid subscriptions, usage limits, billing terms, renewal terms, and cancellation terms are described at the point of purchase or in the applicable order form.
6.2 Fees are non-refundable except where required by law or expressly stated in an applicable agreement.
6.3 Stacksona may suspend or limit access for overdue amounts, security risk, or material violation of these Terms.

7. THIRD-PARTY SERVICES
The Services may integrate with third-party services. Stacksona is not responsible for third-party services, their availability, or their handling of data. Your use of third-party services is governed by their terms.

8. CONFIDENTIALITY
Each party may receive non-public information from the other. The receiving party will use reasonable care to protect confidential information and will use it only to perform obligations or exercise rights under these Terms.

9. INTELLECTUAL PROPERTY
Stacksona and its licensors retain all rights in the Services, software, documentation, trademarks, and related technology. No rights are granted except as expressly stated in these Terms.

10. DISCLAIMERS
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW. STACKSONA DISCLAIMS IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, STACKSONA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION. STACKSONA'S TOTAL LIABILITY FOR CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO STACKSONA FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

12. INDEMNITY
You will defend and indemnify Stacksona from claims arising from your Customer Data, your agents or workflows, your integrations, your violation of these Terms, or your violation of law or third-party rights.

13. CHANGES
Stacksona may update these Terms from time to time. Changes are effective upon posting unless otherwise stated. Continued use of the Services after changes become effective constitutes acceptance.

14. GOVERNING LAW
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules, unless applicable law requires otherwise.

15. DISPUTE RESOLUTION AND ARBITRATION
15.1 Informal Resolution. Before filing a claim, each party will provide written notice describing the dispute and allow thirty (30) days for good-faith efforts to resolve it informally.
15.2 Binding Arbitration. Except for claims that may be brought in small claims court or claims seeking injunctive or equitable relief for unauthorized use of intellectual property or unauthorized access to the Services, disputes arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its applicable commercial arbitration rules.
15.3 Individual Proceedings. Claims must be brought only on an individual basis. The parties waive any right to participate in a class action, class arbitration, private attorney general action, or other representative proceeding.
15.4 Venue and Authority. Unless the parties agree otherwise, arbitration will occur in Delaware or remotely by video conference. The arbitrator may award the same individual relief that a court could award, subject to the limitations in these Terms.
15.5 Court Proceedings. For disputes not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware, unless applicable law requires otherwise.

16. CONTACT
Questions about these Terms may be sent to [email protected] or through another contact method designated by Stacksona.