Terms of Use
STACKSONA TERMS OF USE
Last Updated: October 21, 2026 · Version 2026-10-21
These Terms of Use ("Terms") govern access to and use of websites, applications, APIs, and services provided by Stacksona LLC ("Stacksona," "we," "us," or "our"), including Stacksona Gate and Stacksona Connect (collectively, the "Services"). By accessing or using the Services, you agree to these Terms.
If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization.
For purposes of these Terms, "include," "includes," and "including" mean "including, without limitation." Examples and enumerated lists are illustrative and do not limit the scope of the provision in which they appear.
1. ACCOUNTS AND ACCESS
1.1 You are responsible for maintaining the confidentiality of credentials, enforcing appropriate access controls, and ensuring that authorized users comply with these Terms.
1.2 You must provide accurate account information and promptly update it when needed.
1.3 You are responsible for all activity under your accounts except to the extent caused by Stacksona's breach of these Terms.
2. USE OF THE SERVICES
2.1 You may use the Services only in accordance with these Terms, the Acceptable Use Policy, which is incorporated into these Terms by reference, applicable documentation, and applicable law.
2.2 You will not misuse the Services, interfere with their operation, attempt unauthorized access, reverse engineer non-public components, or use the Services to violate law or third-party rights.
2.3 You are responsible for configuring agents, policies, reviewers, approval workflows, and integrations appropriately for your use case.
3. CUSTOMER DATA
3.1 "Customer Data" means prompts, inputs, files, content, configurations, policies, outputs, logs, and other data submitted to or generated through the Services by or for you.
3.2 As between you and Stacksona, you retain ownership of Customer Data. You grant Stacksona the limited rights necessary to provide, secure, maintain, and support the Services.
3.3 You represent that you have all rights and permissions required to submit Customer Data to the Services.
4. AI AGENT GOVERNANCE AND CUSTOMER RESPONSIBILITY
4.1 "Customer Agents" means any artificial intelligence agents, software agents, bots, automations, applications, integrations, or workflows that you connect, configure, deploy, or authorize to access or use the Services.
4.2 As between you and Stacksona, and to the maximum extent permitted by applicable law, you are solely responsible for your use of the Services and the acts, omissions, operation, and consequences of your Customer Agents. Your responsibility includes instructions, prompts, configurations, permissions, credentials, approval settings, communications, generated content, disclosures of information, transactions, commitments, and other activity initiated or performed by you or your Customer Agents through or in connection with the Services.
4.3 You acknowledge that Customer Agents may operate autonomously, produce inaccurate results, misinterpret instructions, respond to third-party content, or perform unintended actions. Your responsibility is not conditioned upon your contemporaneous knowledge, individual review, or separate approval of each action, or upon an action conforming to your intentions.
4.4 You are responsible for evaluating suitability, testing configurations, maintaining appropriate supervision and safeguards, securing access, and promptly restricting or disabling Customer Agents when necessary. You remain responsible for human reviewer decisions made through your workspace.
4.5 You shall ensure that your use of the Services and your Customer Agents complies with these Terms, the Acceptable Use Policy, applicable third-party requirements, and all applicable laws and regulations. You shall obtain and maintain all necessary rights, permissions, notices, and consents.
4.6 Stacksona's transmission, execution of configured service functions, routing, processing, review, approval, delivery, or logging of an action does not constitute an endorsement of that action or a representation that it is lawful, accurate, authorized, safe, or appropriate.
4.7 The availability or use of security features, approval mechanisms, monitoring, filtering, or other safeguards does not relieve you of your obligations under these Terms. Stacksona does not warrant that such safeguards will identify or prevent every error, unauthorized action, policy violation, or unlawful activity. Nothing in this Section excludes or limits liability, or any right or remedy, to the extent prohibited by applicable law.
5. SECURITY
5.1 Stacksona maintains administrative, technical, and organizational safeguards designed to protect the Services.
5.2 You are responsible for securing your systems, integrations, API keys, webhooks, identity providers, and endpoints connected to the Services.
5.3 You must promptly notify Stacksona of any suspected unauthorized access involving the Services.
6. FEES AND SUBSCRIPTIONS
6.1 Paid subscriptions, usage limits, billing terms, renewal terms, and cancellation terms are described at the point of purchase or in the applicable order form.
6.2 Fees are non-refundable except where required by law or expressly stated in an applicable agreement.
6.3 Stacksona may suspend or limit access for overdue amounts, security risk, or material violation of these Terms.
7. THIRD-PARTY SERVICES
The Services may integrate with third-party services. Stacksona is not responsible for third-party services, their availability, or their handling of data. Your use of third-party services is governed by their terms.
8. CONFIDENTIALITY
Each party may receive non-public information from the other. The receiving party will use reasonable care to protect confidential information and will use it only to perform obligations or exercise rights under these Terms.
9. INTELLECTUAL PROPERTY
Stacksona and its licensors retain all rights in the Services, software, documentation, trademarks, and related technology. No rights are granted except as expressly stated in these Terms.
10. DISCLAIMERS
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW. STACKSONA DISCLAIMS IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
11. LIMITATION OF LIABILITY
11.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STACKSONA SHALL NOT BE LIABLE FOR LOSS OR DAMAGE ARISING FROM YOUR CUSTOMER AGENTS, INSTRUCTIONS, CONFIGURATIONS, OR AUTOMATED ACTIVITY, EXCEPT TO THE EXTENT ATTRIBUTABLE TO A BREACH OF STACKSONA'S EXPRESS OBLIGATIONS UNDER THESE TERMS OR LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED.
11.2 ANY REMAINING LIABILITY SHALL BE SUBJECT TO THE FOLLOWING EXCLUSIONS AND AGGREGATE LIABILITY CAP: STACKSONA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION. STACKSONA'S TOTAL LIABILITY FOR CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO STACKSONA FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
11.3 THESE LIMITATIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WHETHER A CLAIM SOUNDS IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF STACKSONA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
11.4 NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY, OR ANY RIGHT OR REMEDY, TO THE EXTENT SUCH EXCLUSION OR LIMITATION IS PROHIBITED BY APPLICABLE LAW.
12. INDEMNIFICATION
12.1 To the maximum extent permitted by applicable law, you shall defend, indemnify, and hold harmless Stacksona, its affiliates, and their respective officers, directors, employees, agents, and representatives from and against third-party claims, demands, actions, and proceedings, and resulting judgments, approved settlements, damages, liabilities, and reasonable costs and expenses, including reasonable attorneys' fees, arising out of or relating to:
(a) your Customer Agents or their acts or omissions;
(b) your instructions, configurations, integrations, or Customer Data;
(c) your breach of these Terms or the Acceptable Use Policy; or
(d) your violation of applicable law or any third-party right.
12.2 These obligations shall not apply to the extent a claim results from Stacksona's breach of these Terms, fraud, willful misconduct, or other conduct for which applicable law prohibits indemnification.
12.3 Stacksona shall provide reasonably prompt notice of a covered claim and reasonable cooperation at your expense. Delayed notice shall relieve your obligations only to the extent it materially prejudices the defense. You may control the defense using reasonably acceptable counsel. Stacksona may participate through separate counsel at its own expense. You shall not settle a claim imposing an admission, payment obligation, or other obligation on a protected party without that party's prior written consent.
13. CHANGES
Stacksona may update these Terms from time to time. We will communicate material changes and obtain renewed affirmative acceptance where required by applicable law or requested through the Services. Changes apply prospectively from the stated effective date. Where renewed affirmative acceptance is requested, continued use alone does not substitute for that acceptance.
14. GOVERNING LAW
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules, unless applicable law requires otherwise.
15. DISPUTE RESOLUTION AND ARBITRATION
15.1 Informal Resolution. Before filing a claim, each party will provide written notice describing the dispute and allow thirty (30) days for good-faith efforts to resolve it informally.
15.2 Binding Arbitration. Except for claims that may be brought in small claims court or claims seeking injunctive or equitable relief for unauthorized use of intellectual property or unauthorized access to the Services, disputes arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its applicable commercial arbitration rules.
15.3 Individual Proceedings. Claims must be brought only on an individual basis. The parties waive any right to participate in a class action, class arbitration, private attorney general action, or other representative proceeding.
15.4 Venue and Authority. Unless the parties agree otherwise, arbitration will occur in Delaware or remotely by video conference. The arbitrator may award the same individual relief that a court could award, subject to the limitations in these Terms.
15.5 Court Proceedings. For disputes not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware, unless applicable law requires otherwise.
16. SMS AND PHONE COMMUNICATIONS PROGRAM
16.1 Program description. Where offered and enabled, Stacksona Connect provides verification messages, individualized operational SMS notifications, requested links, and optional automated or AI-assisted phone calls between a connected agent and a verified, authorized recipient. This is a permission-based service, not a bulk marketing, telemarketing, or unsolicited outreach program. Some features are unavailable until a provider, number, or account is approved or activated.
16.2 Affirmative consent. Before receiving ongoing texts or automated calls, a recipient must verify their telephone number and affirmatively grant the relevant channel permission for the identified agent. SMS and voice permissions are separate; requesting an individual verification code is not consent to ongoing notifications or calls. Consent is voluntary, may be withdrawn, and is not a condition of purchasing unrelated goods or services. Account holders and agents may not contact a person who has not provided the legally required permission.
16.3 Message types and frequency. Program texts may include account and phone verification, operational agent notifications, and links specifically requested by the recipient. Message frequency varies based on the recipient's actions, enabled features, and agent activity; there is no fixed recurring schedule. Message and data rates may apply. Delivery depends on carrier and provider availability, and messages may be delayed, filtered, or undelivered.
16.4 Opt out and help. Reply STOP to a Stacksona Connect program text to cancel program texts to that number. One final confirmation text may be sent. Further program texts require a new, valid opt-in. We also respect legally effective revocation requests submitted by other reasonable means. Reply HELP for assistance, or contact [email protected]. The recipient may manage channel permissions through available account or recipient settings.
16.5 Calls and AI voices. Voice calling is separately authorized and may involve artificial, prerecorded, or AI-generated speech. Users must provide required disclosures, identify their agent or organization appropriately, and obtain any consent required for automated calls, recording, or transcription. The Services must not be used to impersonate someone deceptively, place unsolicited calls, or evade telephone consumer-protection requirements.
16.6 Safety and acceptable use. The program must not be used for unsolicited bulk messaging, purchased contact lists, spam, phishing, fraud, harassment, deceptive caller identity, illegal content, or evasion of opt-outs, carrier restrictions, or safety controls. Users must comply with applicable consent, privacy, calling, recording, telecommunications, and carrier requirements, including the TCPA where applicable. Stacksona may limit, block, review, or suspend communications to protect recipients, comply with law, and maintain network integrity.
16.7 Security and responsibility. Stacksona designs and operates safety controls such as phone verification, channel-specific permissions, rate limits, suppression handling, access restrictions, and security monitoring. Users remain responsible for their agents' instructions, content, and conduct, and for promptly responding to complaints. No security control guarantees the prevention of all misuse.
16.8 No emergency service. Stacksona Connect is not a replacement for emergency telephone services, including 911, and may not support emergency calling, emergency dispatch, or time-critical safety communications. Do not depend on the Services to reach emergency responders.
16.9 Privacy. How phone numbers, messages, consent records, and call-related information are handled is described in the Privacy Policy. These communications terms supplement the remaining Terms of Use.
17. ENFORCEMENT AND COOPERATION WITH AUTHORITIES
17.1 Stacksona may investigate suspected violations, restrict or suspend access, and preserve relevant records as permitted or required by applicable law.
17.2 Stacksona may report suspected unlawful activity to competent governmental, regulatory, or law enforcement authorities and disclose relevant information where required by valid legal process or otherwise permitted by applicable law, consistent with the Privacy Policy.
17.3 A violation of these Terms or the Acceptable Use Policy does not, by itself, authorize disclosure of legally protected communications or records.
18. SURVIVAL
The provisions concerning indemnification, disclaimers, limitations of liability, and responsibility for activity occurring before termination shall survive termination or expiration of these Terms.
19. CONTACT
Questions about these Terms may be sent to [email protected] or through another contact method designated by Stacksona.